Du Bray and Associates - Direct International Sales

HAPPY CUSTOMERS

Here are a few examples from some very happy clients

Food Processors

Problem: The client concerned was forced to accept an inferior USA made food grade chemical from the local agent when they actually wanted the Danish made higher quality equivalent. This however was not available to the Pacific basin area as the manufacturer insisted that New Zealand be supplied from the USA only.

Du Bray Solution: We had our Copenhagen associates access the Danish product and supplied exactly the chemical required at an even better price than the inferior USA made item.

Problem: The client desperately needed a food additive but the New Zealand manufacturer had quality control problems resulting in an unsatisfactory product. However reciprocal agreements with Australia not to encroach on each other's territory meant that the client was denied access to the better Australian product.

Du Bray Solution: We simply purchased the product through our Australian office and shipped direct to the client.

Problem: The client was a large user of a food additive for which a New Zealand company was the sole manufacturer. This manufacturer enjoyed a unique and powerful position in regard to dictating prices, setting minimum amounts to be purchased and demanding strict credit terms.

Du Bray Solution: Through our London associates we accessed a United Kingdom produced sample of the same product and showed we could deliver container loads on a regular basis at a far better price and with most reasonable credit terms. The New Zealand manufacturer faced with this evidence caved in and went with cap in hand to the client with not only far better terms and flexible supply but also gave a backdated credit to the client, based on a period of some 12 months, which came to a staggering $1,000,000!!! Although in this instance Du Bray did not win the business we did prove our worth and the client has since given our company substantial business in other areas.

Manufacturers

Problem: The New Zealand client received a quote from the Australian agent (no New Zealand agent existed) for some high priced capital equipment. They asked for us to quote through our USA office and were subsequently horrified to see that the Australian agent's price, compared to ours was 30% dearer. When the Australian agent was informed of this he told the client that the price remained the same and that they would not be able to access the product from the manufacturer.

Du Bray Solution: We had our USA office again approach the manufacturer, who by this time had been alerted by the Australian agent, and convince them that we should still be allowed to supply our client at the much more reasonable price thus ensuring the manufacturer would retain the goodwill of the end user. They Agreed!

Engineering

Problem: The client was a distributor for a product for which the pricing structure, set by the overseas manufacturer, was very high. This was because the manufacturer planned to open an office itself and intended to cut the price once it arrived and snatch the hard earned business from the New Zealand distributor.

Du Bray Solution: Through our London associates we accessed the manufacturer's better European pricing structure and enabled the client to compete successfully against the manufacturer's recently opened New Zealand operation!

Problem: A PCB was required for a very important part of the operation. It was made in Italy and all attempts to have the Italian company answer the many faxes sent, failed. The chief engineer came in late at night to the office, due to the European time difference, and phoned the Italian company direct. "Buon giorno" said the Italian company - "We need an PCB P/N so and so," said the engineer -"Buon giorno" said the Italian company - "Have you received our faxes ?" said the engineer - "Buon giorno" said the Italian company. The engineer hung up and went home to bed.

Du Bray Solution: We contacted our London associates and had one of the Italian speaking staff (some can speak three languages) contact the Italian company concerned. They then arranged one of their courier companies to pick up the PCB and send it direct to New Zealand. The client received the PCB within 72 hours.

"Du Bray & Associates are true professionals. Their ability to source and
procure equipment at competitive prices is remarkable. They have saved us
a lot of money over the years. I would recommend them to anyone having
difficulty in obtaining the 'right' equipment."

Bruce Miller - Golden Bay Cement, Portland Manufacturing, New Zealand

"I have been delighted with the prompt and most efficient service,
not to mention the very substantial costs savings."

Vincent Harris - Auckland Healthcare, New Zealand

"Our plant was purpose built in the USA, prior to containerisation for shipment
to NZ. This has it's inherent problems with supply of spare parts.
I have found Du Bray & Associates very useful in the location and supply of component's,
at competitive prices, which are not available locally."

Dave Stevens - Southcorp Packaging (Metal Can), New Zealand

"Du Bray & Associates have given us an alternative source for a
variety of machine parts an in most cases sole distributors monopolies."

Steve Dobson - Peters & Brownes Group (WA) Ltd, Australia

"Our expectations of customer service have been fully met by Du Bray & Associates
including tailoring equipment identification to make our job easier."

Paul Smith - Electrix Ltd, New Zealand

"Du Bray has been instrumental in finding better pricing & deliveries
for our earthmoving equipment - I would recommend them to anyone."

Pat McPeake - Winstone Aggregates, New Zealand

"Du Bray & Associates have sourced products quicker and often more cheaply
than available within our normal supply channels, which has enabled us
to increase our level of customer service by providing a more flexible,
rapid response to customer equires/orders."

John Rathburn - Biolab Scientific Ltd, New Zealand

"Du Bray & Associates supply us with a wide range of spare parts and equipment.
They offer competitive prices, they give accurate and reduced lead times."

Peter Cook - Northland Dairy Ltd, New Zealand

"I have found that in nearly all cases where I have used Du Bray & Associates
to secure a 'Best Possible' price for overseas purchases they have come
through with flying colours. I will continue using them in all possible areas
because of this service."

Chris Brown - MM Cables NZ Ltd, New Zealand

"Du Bray & Associates are fast and efficient in obtaining items not easily accessible."

Manny Morgan - Yuasa Batteries, New Zealand

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HAPPY CUSTOMERS

Food Processors

Manufacturers

Engineering